At 96bets, player enjoyment and player safety are inseparable. We believe online entertainment should be enjoyed in a healthy, controlled, and mindful way — not the other way around.
Our comprehensive approach to ensuring every player stays in control and enjoys a healthy gaming experience.
Set daily, weekly, or monthly deposit limits directly from your account settings. These limits take effect immediately and can only be lowered or kept the same — they cannot be increased without a mandatory 7-day waiting period.
Set how long you want to play each day. When the time limit is reached, our system will remind you and, if you choose, automatically log out your account so you can take a proper break.
Need a short break? Activate pause mode for 24 hours, 48 hours, one week, or one month. During this period your account cannot be used for any wagering, giving you space to cool down without having to close your account entirely.
If you feel you need to stop for a longer period, self-exclusion options of 6 months, 1 year, or permanent are available. During this period you cannot reopen your account without going through a mandatory review and cooling-off process.
View a detailed report of your gaming activity, including betting history, spending patterns, and time spent playing. This information helps you make more informed decisions about your own gaming habits.
The 96bets support team is specially trained to assist players who need guidance. We also work with Malaysia's problem gambling support organisations to ensure players get the right help at the right time.
Responsible gaming means participating in online gambling activities with full awareness, self-control, and within limits you have set for yourself. It is not about banning the fun — it is about making sure that fun never comes at too high a cost, whether financially, emotionally, or in your personal relationships.
At 96bets, we take this issue seriously and proactively. We are not just a gaming platform — we are also responsible for the well-being of every player who trusts us. The responsible gaming policy we follow is not a mere formality; it is a core part of how we operate every day.
Healthy gambling means you play for fun, not as a way to solve financial problems or escape the pressures of life. Money set aside for gambling should be entertainment money — not your savings, rent, or daily household expenses.
Responsible gaming is a two-way effort. We provide all the tools and support you need, but your success also depends on your own awareness and commitment as a player. Here are some basic guidelines we share with every new and returning player on our platform:
96bets enforces a zero-compromise policy toward two of the most vulnerable player categories:
Absolute Ban on Underage Individuals: The 96bets platform is for players aged 18 and above only, with no exceptions. All new accounts go through an age verification process during KYC. If we find any account owned or used by an underage individual, that account will be terminated immediately and all balances returned.
Dedicated Support for Players with Problems: We train our customer support team to identify early signs of problem gambling. When concerning patterns are detected, our team will proactively reach out to the player concerned with full discretion and empathy — not to penalise, but to offer help.
We measure the success of our responsible gaming programme not just by numbers — but by the confidence and trust our players place in us. Here are our ongoing commitments:
We also periodically review and refine our internal procedures, working with experts in mental health and responsible gaming to ensure our approach remains relevant and effective.
If you or someone you care about needs immediate support related to a gambling problem, please contact the following organisations:
Recognising the early signs is the first step to getting help. Go through this list honestly and openly.
You have started borrowing money from family or friends, or using a credit card solely to fund your gambling activity.
You continue playing or increase your bets in an attempt to recover money lost in a previous session.
You hide your gaming activity or the amount you have wagered from family members or people close to you.
You feel anxious, irritable, or stressed when you cannot play, and only feel relief when you are actively gambling.
Work, studies, or relationships with family and friends are starting to suffer due to the excessive time and money spent on gambling.
You find yourself needing to keep increasing your bet size to achieve the same level of excitement or adrenaline rush as before.
Answer the following questions honestly. If you answer "Yes" to three or more, we strongly encourage you to seek support.
All these tools are available directly from your account settings — easy to access, easy to activate, and quick to take effect.
After logging in to your 96bets account, go to the profile icon in the top-right corner of the screen and select "Account Settings" or "Responsible Gaming" from the dropdown menu.
You will see options for Deposit Limit, Loss Limit, Session Time Limit, Play Break, and Self-Exclusion. Select the category that applies to your needs.
Enter the amount or time period you want. The system will verify that the value you enter is lower than your current limit before accepting the change.
Once you confirm your selection, the limit will take effect immediately for lower limits. A confirmation email will be sent to your registered address as a record.
Use the "Activity Report" section to view your gaming history and spending over any period you choose. This data is updated in real time.
If you have difficulty using these tools or need immediate assistance, contact our support team via Live Chat, available 24 hours a day, 7 days a week.
Answers to the most frequently asked questions about the responsible gaming policy on the 96bets platform.