At 96bets, your privacy is not merely a legal obligation — it is our genuine commitment. This policy clearly explains how we collect, use, store, and protect your personal data every time you use our platform.
Six key approaches that 96bets uses to ensure your personal data remains safe and under control at all times.
All data transmitted between your device and 96bets servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Your personal data is stored on servers protected by multi-layered firewalls with strict access controls. Only authorised personnel may access your data, and every access is fully logged.
Your account is protected with two-factor authentication (2FA). Even if your password is compromised, this additional security layer prevents unauthorised access to your account.
96bets never sells, rents, or trades your personal data to any third party for marketing purposes. Your data belongs to you, not to our business as a commodity.
Your bank card and digital wallet details are not stored directly on 96bets servers. All financial transactions are processed through certified payment gateways that are fully segregated from your profile data.
You may request correction of inaccurate data or deletion of your account at any time. Your request will be processed within 14 business days, subject to applicable legal retention requirements.
96bets is fully committed to protecting the privacy of all players who use our platform. We understand that your trust is the most valuable asset we hold, and that trust can only be maintained when you are confident that your personal information is handled with complete integrity and responsibility.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards. It details what types of data we collect from you, why we need it, how we use it, and the rights you hold in relation to that data.
We do not intentionally use complex language or confusing terms. If you have any questions after reading this document, our customer support team is available via Live Chat or email 24 hours a day.
96bets only collects data that is strictly necessary to provide a safe, fair, and responsible online gambling platform. We do not collect irrelevant or excessive information.
Every piece of data we collect has a clear and legitimate purpose. Below is a detailed explanation of how your information is used:
| Purpose of Use | Data Involved | Legal Basis |
|---|---|---|
| Account Management | Name, email, phone number, password | Contract performance |
| Identity Verification (KYC) | Identification documents, date of birth, MyKad | Legal obligation |
| Payment Processing | Bank details, digital wallets | Contract performance |
| Fraud Prevention & AML | IP address, transaction records, account activity | Legal obligation |
| Customer Support | Communication history, account information | Legitimate interest |
| Marketing & Promotions | Email, game preferences, activity history | Your Consent |
| Analytics & Platform Improvement | Browsing data, device data, activity logs | Legitimate interest |
We will not use your data for any purpose other than those stated above without first obtaining your explicit consent. You may withdraw your consent for marketing purposes at any time through your account settings without affecting your ability to use the 96bets platform.
96bets does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are specific situations where we need to share your information with trusted parties in order to deliver our services effectively:
In certain circumstances, 96bets may be legally required to disclose your information to authorities, including the police, courts, or financial regulatory bodies, upon receiving a valid request from the relevant party. In such situations, we will notify you of the disclosure where we are legally permitted to do so.
The 96bets platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and help us understand how players interact with our platform.
You can manage cookie settings through your browser settings. However, disabling essential cookies may affect your experience on the 96bets platform.
96bets retains your personal data for as long as your account is active or as long as necessary to provide services to you. After an account is closed, we will retain certain data in accordance with applicable legal requirements:
Once the specified retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered.
Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data we hold about you:
You have the right to request a copy of all personal data we hold about you. This request will be processed within 21 business days.
If any of your personal data is inaccurate or out of date, you may request a correction through your profile settings or by contacting customer support.
You may request deletion of your account and personal data, subject to any legal retention requirements we are obliged to comply with.
You may object to the processing of your data for direct marketing purposes at any time without providing any reason.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider if desired.
In certain circumstances, you may request that we restrict the processing of your data while a dispute or review is in progress.
To exercise any of the above rights, contact the 96bets support team via Live Chat on the platform or email us at [email protected]. We may need to verify your identity before processing your request to ensure the security of your data.
96bets continuously invests in the latest security infrastructure to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
The technical and organisational security measures we implement include:
96bets reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or improvements in how we protect your data.
When there are significant changes to this Privacy Policy, we will:
Your continued use of the 96bets platform after changes take effect will be considered as your acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account before those changes come into effect.
If you have any questions, concerns or complaints about how 96bets handles your personal data, we encourage you to reach out to us directly. We are committed to addressing every privacy-related enquiry seriously and promptly.
If you feel that your concern has not been resolved to your satisfaction, you have the right to file a complaint with the Personal Data Protection Department under the Ministry of Communications and Digital of Malaysia.
The most frequently asked questions from Malaysian players regarding personal data protection on the 96bets platform.